Privacy Policy

— Who We Are

A family-run GRP sign blank manufacturer,
making quality signs in Dorset for over 25 years.

Effective date: 01/05/2026
Last updated: 12/05/2026

This Privacy Policy explains how SignMaster / PENTA GRP (“we”, “us”, or “our”) collects, uses, stores, and protects your information when you use our website and services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are
SignMaster / PENTA GRP provides signage, graphics, and related business services.
If you have any questions about this Privacy Policy or your personal data, you can contact us through the contact details provided on our website.

Information We Collect
We may collect and process the following types of personal information:
Information You Provide
When you contact us, request a quote, submit a form, or communicate with us, we may collect:
• Name
• Email address
• Telephone number
• Business name
• Billing or delivery address
• Any information you include in your enquiry or message
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of access
• Referring website addresses
• Usage and interaction data
This information helps us improve the performance, security, and functionality of our website.

How We Collect Information
We collect information in the following ways:
• When you complete a contact or enquiry form
• When you contact us by email or telephone
• When you use or interact with our website
• Through cookies and analytics technologies
• From publicly available business information where relevant

How We Use Your Information
We use your information for legitimate business purposes, including:
• Responding to enquiries and providing quotations
• Supplying products and services
• Managing customer relationships
• Processing invoices and payments
• Improving our website and services
• Monitoring website performance and security
• Sending important service-related communications
• Marketing our services where permitted by law
• Meeting legal and regulatory obligations
We will only process your personal data where we have a lawful basis to do so under UK data protection law.

Lawful Bases for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on one or more of the following lawful bases:
• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
Where we rely on consent, you may withdraw it at any time.

Marketing Communications
We may contact you with marketing information about our services where you have:
• Given consent;
• Requested information from us; or
• Previously purchased services from us where permitted by law.
You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
Cookies are small files stored on your device that help websites function properly and provide analytical information.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
If we use analytics services such as Google Analytics, these providers may process technical usage information on our behalf.

Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
• Website hosting providers
• IT and email service providers
• Payment processors
• Delivery or courier services
• Professional advisers
• Legal or regulatory authorities where required
All third parties are expected to handle your data securely and in accordance with applicable data protection laws.

Data Retention
We retain personal information only for as long as necessary for the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements.
Where information is no longer required, it will be securely deleted or anonymised.

Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights
Under UK data protection law, you may have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Request transfer of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details on our website.

Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.

Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal data from children.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact SignMaster / PENTA GRP using the contact information provided on our website.